Bill Hicks Jewellery Design is happy to offer a full refund on items returned within 30 days of purchase. Please note every item is Quality Controlled prior to despatching. Every item despatched is securely wrapped to avoid any damage. Your item of jewellery is insured by us whilst in transit with the Australia Post network and must be signed for upon delivery. For any change of mind purchases we are also happy to offer you an exchange for another item or an on-line or in-store credit.
With our Bespoke service, we do our utmost to provide you with a custom made piece that you will be 100% happy with. There are multiple steps in the process that enable you to see the design come to life, providing you with opportunities to make small design changes before the final piece is crafted. We are also happy to send you an image of the item prior to its despatch allowing you to have a "sneak preview".