Once you've selected ‘add item to bag’ and your payment is processed, we'll send an email to confirm receipt of your order.
We'll follow-up on all your details including sizing, engraving, insurance and special requests at this point, to ensure you're getting the right fit for you.
You'll receive a shipping email on despatch, with your delivery tracking number.
Prices displayed include GST.
The best way to ensure the correct finger size is to come in and have your finger measured or use the services of a local jeweller. If you unable to do this, request a complimentary ring sizer, complete with instructions.
For international ring sizing, view our guide to buying a ring.
When you make a purchase through our shopping cart, you can provide any special requirements for us to consider. If you need more detail before purchasing send and enquiry and we'll do our best to assist.
RETURNS IN BRIEF:
Bill Hicks Jewellery Design is happy to offer a full refund on items returned within 7 days of purchase in the unlikely event that the item is faulty or damaged.
Please note every item is quality controlled prior to despatching. Your purchase is securely wrapped to avoid any damage and is insured by us whilst in transit with the Australia Post network. It must be signed for upon delivery. For any change of mind purchases we are happy to offer you an exchange for another item or an online or in-studio credit.
With our Bespoke service, we do our utmost to provide you with a custom made piece that you will be 100% happy with. There are multiple steps in the process that enable you to see the design come to life, providing you with opportunities to make small design changes before the final piece is crafted. We are also happy to send you an image of the item prior to its despatch allowing you to have a "sneak preview".
View our full returns policy.
Free shipping for capital cities and most regional areas.
Once your order is ready it will be sent to you by Platinum post which guarantees next day delivery across 80% of Australia (Item to be delivered outside the Platinum post areas will usually be 2 days). View more on shipping and handling.
Items are shipped by FEDEX. Please allow 7 days for international shipping which is free on all items. Currently, we ship to China, Europe, Hong Kong, Japan, New Zealand, United States, United Kingdom.